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Record Crowd at This
Year's Kickoff Event!
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Thank you to everyone who attended DMA's 3rd Annual Party at the Post Office!
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What a great way to kick off this
year's National Restaurant Show week! Thanks to the more than 100 operator
brands (including our new friends from the healthcare and C&U segments)
represented at the event...and, of course, DMA's Member distributors who support
those Superior Operator Partners every day. If you'd like to see the photo
gallery from the party, please follow DMA on LinkedIn for more details. We hope
to see you on the rooftop next year!
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Restaurant
Chains Dominate Top 10 Fastest-Growing Retail Brands
Yelp has released its first-ever list of
the 50 fastest growing retail brands in the U.S. The review site compiled its
report by using a blended metric that includes net new openings, searches on
its platform from 2022 to 2023, and consumer interest.
Of the 50
fastest-growing chains, 35 were restaurant brands. Furthermore, chains owned by
publicly traded restaurant companies account for half of the top ten.
Notably, the
data demonstrates momentum for "challenger" food, restaurant, and retail brands
that are quickly becoming the next class of household favorites.
Challenger
brands—defined as businesses that are not market leaders but aim to compete by
disrupting their industry—make up over 70% of the brands on the list.
Here are
Yelp's top ten fastest-growing retail brands, with additional reporting by CNBC:
10.
Jersey Mikes
Jersey
Mike's is the second-largest U.S. sandwich chain after Subway. Its current
footprint hovers around 2,700 restaurants, but the chain is growing rapidly.
Despite its name and origin, most of its restaurants are now in California,
Texas, and Florida.
9.
Olive Garden
The gem of Darden
Restaurants' portfolio, Olive Garden accounts for nearly half of the
company's overall revenue. The Italian-inspired chain casual-dining chain also
opened new locations recently, adding about 20 new restaurants in its fiscal
2023.
8.
Rally House
The sole
apparel retailer to land a place in Yelp's top 10, Rally House sells team gear
and sports apparel for professional and college teams. The company has been
setting its own record for new openings. In August, it opened seven locations
in a single weekend.
7.
Freddy's Frozen Custard & Steakburgers
This
Midwestern fast-casual chain sells comfort food that reflects the nostalgic
warmth and familiarity of the region's cuisine. Last year, Freddy's opened 62
new locations, setting a new development record for the chain and surpassing
500 locations overall.
6.
Popeyes Louisiana Kitchen
In 2023,
Popeyes surpassed KFC as the second-most popular chicken chain in the
U.S. by sales, trailing only Chick-fil-A.
As the
"Chicken wars" top contender, Popeyes led a pack of comfort food spots touting
fried chicken with a nationwide consumer interest increase of 34%. The chain
was also the third fastest-growing brand in the Northeast, where it saw a 52%
bump in consumer interest.
5.
Wawa
Known for
its made-to-order cheesesteaks and hoagies, Wawa has been expanding outside its
Philadelphia stronghold into new markets down the Atlantic seaboard. The
convenience store and gas station chain has also been opening drive-thru
locations, encroaching further on restaurants' territory.
4. The
Habit Burger Grill
When Yum
Brands bought The Habit Burger Grill in 2020, its footprint was less than
280 restaurants. At the end of 2023, the chain had 378 locations on the East
and West coasts.
3.
LongHorn Steakhouse
Since the
pandemic began, sales at the casual-dining chain LongHorn Steakhouse have
consistently outperformed the restaurant industry's average, fueled in part by
the strong growth of its takeout business.
2.
Scooter's Coffee
Founded in
in Nebraska 1998, Scooter's Coffee has only recently begun aggressively
expanding through franchised locations. The Midwestern coffee chain's standard,
drive-thru-only location is only 664 square feet, making it quick to build and
cheap to operate.
Scooter's
net new locations jumped 53% from 2022 to 2023, giving it the largest
percentage growth of any restaurant brand on Yelp's list.
1.
CAVA
As a Yelp
Challenger Brand, CAVA saw a 54% increase in consumer interest nationwide from
2023 compared to 2022, not to mention claiming the fastest growing brand spot
in California, Colorado, Pennsylvania, Georgia, and Alabama.
Best known
for its Mediterranean-inspired bowls, fast-casual restaurant's drinks are now
rising in popularity. Yelp's review insights revealed that CAVA's beverages,
including pineapple apple mint and blueberry lavender, are what keep customers
coming back. Yelp users continually praise these drinks for their taste,
quality, and customization options. Food Institute Focus
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AWSM Sauce is the world's first sustainability focused sauce and condiment brand - we are really excited about partnering with DMA member organizations to help deliver value and drive sustainability across platforms. AWSM Sauce starts as a powder - add water and mix to get all of the sauce that you know and love - with staples like Ketchup, BBQ, Hot Sauce, Mayo, Japanese-style BBQ and more in development (Ranch, Wing, etc.).
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Insights tell us that "76% of CONSUMERS expect Foodservice operators to embrace sustainability and they want to know about it. Also, those insights indicate that 70% of OPERATORS are prioritizing sustainability." BOTH are looking to us to help them make tangible improvements forward. AWSM Sauce is here to help! Let's discuss how we can bring some AWSM improvements and decrease space, weight and waste. Email Mark Hayes today.
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Opinion:
Automation Serving up Invaluable Efficiency for Restaurants
I can't say
I envisioned this back when I started in franchise development years ago, but
we have invested in restaurant robotic and automation concepts. It might sound
wild initially, but you have to look at it from a labor perspective.
Automation
often makes sense from a financial lens. Chipotle has invested in Hyphen
robotics that will reduce service times, increase consistency and eliminate
labor from the restaurants and make customers' bowl items. When you visit a
Chipotle, most of their locations have two lines, like most QSRs – one for
their dine-in customers and one for the drive-thru. But Chipotle now is using
robotic lines that actually make bowls for the online orders.
That's
Chipotle's way of getting 100% consistency and knocking out a bunch of labor
costs, because menu items like bowls can be automated.
In recent
years, a restaurant chain in Boston called Spyce Kitchen had a robot
make Asian bowls, with a tumbler that tumbled ingredients into a bowl before it
was automatically cleaned. That's the definition of efficiency.
Spyce was
eventually purchased by Sweetgreen in 2021, expressly for its automation
and robotics.
My company
is a partner with the Rise Biscuits & Chicken chain. Historically,
Rise had six employees every shift – a cashier, the people making food, and an
expo person delivering to customers. Rise eventually got rid of the cashier for
kiosks and an app. Rise also uses a heated locker. So, just by automating those
two things, Rise got rid of 33% of its labor.
The ironic
thing is Rise gets voted as having some of the quickest – and best – service,
with locations that garner plenty of 4-star yelp ratings or better. And it's
actually less service from humans. But if you're not going to be able to staff
up with cashiers that can do suggestive selling the way that an app can ... well,
then you have to ask yourself if that's worth the labor cost.
You hear
stories about people who order at a kiosk or on an app and it results in 17%
higher sales. In that situation, the restaurant has gotten more sales even
despite eliminating a position. Rise's sales rose 20% when they began using
kiosks. If you think about it, most cashiers aren't great a suggestive selling,
aren't incentivized to grow the check average, and just want to get on to the
next customer. Kiosks always ask if customers want more – and, if you ask, you
typically get. Kiosks are a no-brainer to drive sales.
And, instead
of having a worker who's basically dead weight when there's no orders, with a locker setup restaurants have an employee making the food and simply sticking
it in the locker while the customer gets a notification on their phone.
When
considering investing in automation, you just want to make sure that you're not
spending $10 to make $1.
You want to
spend $1 and make $10. And that's the trick with any technology; you need to
make sure, before you invest in it, that it creates efficiencies and
legitimately saves you money.
But, when
you do the math these days as a restaurant operator, there are certainly
scenarios where turning to automation makes the most sense. Food
Institute Focus
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The
Future of Food Delivery: Are Uber, DoorDash, and Instacart Destined to Win the
Delivery War?
Has the
third-party delivery business – led by DoorDash and Uber – been a
success? There are several ways to answer that question – each of which
provides relatively different results.
The most
obvious answer is: of course. At the moment, Uber has a market cap just shy of
$150 billion. DoorDash is worth $47 billion, and Instacart is just shy of $10
billion. That's a combined total over $200 billion – even if a big chunk of
that comes from Uber's rideshare business – and there's likely a bit more value
in GrubHub, Germany's Delivery Hero, and the few remaining
startups in the space.
But there
are also perspectives which highlight the disappointment of the group. Uber
went public at a price of $45 per share. Friday's close of $69.23 suggests
annualized returns of just 9% per year from that price. That's worse than the
Standard & Poor's 500, and far worse than the NASDAQ 100, which contains
the world's biggest tech stocks.
DoorDash
stock is up just 11% from its IPO in December 2020 – and down 40% from where it
closed on its first day of trading. Grubhub owner Just Eat Takeaway has been
trying to sell the business almost since the day it was acquired for $7.3
billion in 2021 and has seen essentially zero interest. Instacart is the one
(and surprising) exception: the company went public in September, and shares
are +22% from their IPO price. But its valuation is also well below the $17.7
billion figure at which it reportedly raised capital in 2020.
Operating
results too are in the eye of the beholder. In 2023, DoorDash posted an
operating loss of $579 million. Instacart was in the red by more than $2
billion, though the issuance of stock awards related to the IPO accounts for
that loss. Uber's Delivery segment posted a profit on an Adjusted EBITDA basis,
but including proportionate corporate overhead that business still appears to
be running at modestly negative profit.
On the
whole, third-party delivery has been a success – but with the caveat that
earnings, and investor returns, haven't been what optimists projected.
Looking
forward, perspectives seem similarly split: valuations for Uber and DoorDash
remain among the highest in the market, and so years of consistent, impressive
growth remains priced in.
The good
news on that front is that the losses these businesses have run so far have
basically cleared the field in the future. Particularly in the U.S.,
competition is minimal. And so Uber and DoorDash in particular should be able
to grow along with the market – which still seems to be performing well. In
2023, DoorDash increased its Gross Order Value (the total dollar value of
orders placed across all categories) by 25%. Uber's delivery bookings
(essentially the same figure) rose 14%, and Instacart grew 5%.
One clear
strategy for maintaining those growth rates is to expand the range of products
that can be delivered. The long-term future for the industry, in the most
optimistic scenario, is a fleet of autonomous vehicles delivering not just food
from restaurants, but essentially every consumer product available locally.
DoorDash has been particularly aggressive on this front, targeting what it
calls "new verticals" including grocery, alcohol, retail, and convenience store
products. It's having some success: its grocery business is growing more than
100% year-over-year, per last week's first quarter earnings call.
The other
important revenue stream is advertising. Instacart generated $871 million in
advertising and other revenue in 2023. Its Adjusted EBITDA (earnings before
interest, taxes, depreciation and amortization) was $641 million. Uber CEO Dara
Khosrowshahi has said that the profitability of his company's grocery business
will depend on ad dollars.
All told,
with the dynamics of the market mostly set – though Instacart's market share
remains at risk – the effort now is to build the market. Delivery companies
want more dollars from restaurants, more dollars from CPG players in grocery,
and, of course, more dollars from the end consumer.
And the
reason why investors are willing to pay such huge valuations for these mostly
unprofitable companies is that more revenue dollars mean sharply higher
earnings. The added cost of advertising revenue is close to zero; the
incremental expense of an additional order (beyond driver costs) is relatively
small as well. And so, a business that is running breakeven at $30 billion in
bookings can generate hundreds of millions of dollars in profit at $40 billion
in bookings. A DoorDash that truly covers the entire local retail landscape can
be worth multiples of its current $48 billion market capitalization.
The irony,
however, is that all of these strategies, and all of these numbers, essentially
boil down to a simple question: how much are consumers willing to pay for
convenience? DoorDash and Uber can expand into new markets and create new ad
revenue streams, but the long-term case requires steady growth within each of
those categories. And it's possible that at some point, the base of consumers
willing to pay fees and tips that often exceed $20 for a single order is
completely captured.
For now,
however, both the companies and their investors believe that point is a long
way off. For the delivery industry, it remains full speed ahead. Food Institute Focus
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Store
News:
Red
Lobster has filed
for bankruptcy. The largest seafood restaurant chain in the U.S. will sell its
entire business to an entity formed and controlled by its existing term
lenders, and the chain said it has been working with vendors to ensure normal
operations. Red Lobster received a commitment of $100 million in
debtor-in-possession financing from existing lenders, reported The Wall
Street Journal (May 20). Full Story
Starbucks' new cold cups will use far less
plastic. Most of its sales now derive from cold coffee, and its new sustainable
cups cut plastic use by up to 20%. The cups will debut in the U.S. and Canada
soon and keep more than 13.5 million pounds of plastic out of landfills each
year, reported Restaurant Business (April 18). Full Story
Bojangles
has plans to open 30
locations in Southern California by early 2025. The company announced last year
that it planned to open 20 more stores in the Las Vegas area, reported Eater
(April 16). Full Story
Pizza Hut has invested in sustainably sourced
cheese with the Dairy Farmers of America. The chain restaurant indicated
positive results from a sustainable cheese project in the U.S. and has launched
multiple pilot programs in global markets that include the U.K. Full Story
Chipotle
Mexican Grill has
ended Farmesa, its virtual brand experiment and restaurant. Little over
one year after announcing Farmesa, Chipotle called it quits and sold the
concept through United Kitchen's Santa Monica location. Chipotle executives
told CNBC that the company won't be opening a brick-and-mortar version but
hopes the brand will live on through the innovation lab, reported QSR
Magazine (April 26). Full Story
Meanwhile, in
California, Chipotle raised menu prices by up to 7%. The new
minimum-wage law pushed the chain's wages up 20% and menu price hikes will
cover the cost. Chipotle had robust first-quarter traffic up more than 5%, and
executives say they aren't worried about the cost of doing business in the
Golden State, reported Restaurant Business (April 24). Full Story
Shake
Shack partnered with
Avocados from Mexico to bring avocado experts into select locations on
April 25 and 26. Restaurants in New York, California, Pennsylvania, Texas, and
Florida hosted visiting avocado sommeliers to help guests pick from a selection
of avocados, choose their preferred fruit, and see it sliced in front of them
before being added to a sandwich. Full Story
Cava will soon bring its bowls to the
Midwest as the Mediterranean fast casual will debut Friday in Chicago with
plans to open more restaurants soon, reported Restaurant Business (April
25). Full Story
Domino's will pay customers to tip their
delivery drivers. If customers tip $3 or more, they'll earn a $3 discount for
their next delivery order, reported Restaurant Business (April 25). Full Story
Burger
King will invest
another $300 million to remodel its restaurants. Overall, the company will
spend over $2.2 billion to revive its fast-food businesses and expects 85% -
90% of its roughly 7,000 restaurants to have the same modern design by 2028,
reported CNBC (April 30). Full Story
TGI
Fridays Inc. has
paid back about half of its existing asset-backed bonds after selling a
licensing business to Kraft Heinz. The companies struck a deal earlier
this week, which allowed Kraft Heinz to continue selling TGI Fridays food
products and control the license, reported Bloomberg (May 3). Full Story
Panera
Bread plans to phase
out its "Charged Sips" line of caffeinated drinks. The beverage line
has faced several lawsuits by people claiming the drinks caused health
problems, reported Reuters (April 7). Full Story
McDonald's
will offer a $5
value meal next month to counter slowing sales and customers' frustration with
high food prices. The deal will feature a four-piece McNugget, small fries, a
small drink, and either a McDouble burger or a McChicken sandwich; the deal is
scheduled to debut June 25 in most markets, reported ABC News (May 16). Full Story
Meanwhile, McDonald's
is phasing out free drink refills in what may be a sign of a broader fast-food
trend. TikTok-famous ex-McDonald's corporate chef Mike Haracz also
recently addressed the controversy, saying that drink theft was likely part of
the brand's rationale, reported New York Post (April 15). Full Story
Popeyes has unveiled its new Golden BBQ
Chicken Sandwich, the latest innovation in its famous chicken sandwich lineup.
The brand has also partnered with New Orleans hip-hop duo SaxKixAve, who has
released the "Bring Back Lunch" anthem on TikTok to promote the brand's new
sandwich deal. Full Story
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Beef.
It's Still What's for Dinner
Prices,
environmental concerns, and healthier eating advice be damned: 70% of consumers
still want their beef. That's the latest from Technomic's 2024 Center
of the Plate: Beef and Pork Consumer Trend Report.
The report
found the demand for protein has driven an increase in beef purchases at food
service locations since 2022, with restaurants being a significant driver.
The consumer
love affair with beef continues despite the latest Bureau of Labor Statistics
figures that reveal beef prices are up as much as $2 per pound compared to last
year; recent environmental reports estimate the beef industry contributes 14.5%
of global greenhouse gas emissions, mainly in the form of methane; and advice
from healthier eating advocates urges Americans to consume a more plant-based
diet.
Registered
dietitian Catherin Rall told The Food Institute much of the
attraction of beef is cultural.
"A lot of
people see beef as a premium meat and associate it with things like prosperity
and masculinity.
Beef is also incredibly rich in fat and protein, so our bodies
are primed to crave it," Rall said, noting federal subsidies, restaurant menus,
and advertising all reinforce beef's place "in our grocery stores and on our
table."
That doesn't
mean consumers are ignoring price. Online meat purveyors like Omaha Steaks
and Meat N' Bone said there's growing interest in buying meat directly
from farmers and stocking their freezers.
Omaha Steaks
has seen a 52% increase in business since 2019. Nate Rempe, president
and CEO, Omaha Steaks, said the industry is expecting a 3% drop in production
this year, which likely will have an impact on prices.
"Rising meat
prices are often most noticeable at your local grocery store and restaurants
which typically have quicker reactions to supply chain price increases they
pass on to their customers. Those more dependent on imported meats often see
prices rise due to transit, too, versus those of us based in the Heartland,"
Rempe said.
"Many
Americans have adapted by being smarter shoppers and looking beyond prices
alone, but value – particularly with meats. The average American family throws
out $1,600 of food each year due to spoilage. That's a significant dent in an
already increased food bill for most."
Gabriel
Llaurado, co-founder
chief marketing officer of Meat N' Bone, said consumers also are interested in
premium cuts sourced from smaller farms with high-quality programs.
"Yes, folks
are still hankering for their steaks despite market pressures at the moment,"
Llaurado said.
In other
words, there's no need to chew the fat with your local butcher about their
summer prospects with expensive beef prices – they're probably doing just fine.
Food Institute Focus
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Work Smarter, Not
Harder with Dawn Professional
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P&G
Professional, in partnership with media personalities and restaurateurs Ashley
Iaconetti and Jared Haibon, launched its new reformulation of Dawn Professional
Manual Pot and Pan detergent. This detergent, with its two times longer lasting
suds compared to Dawn non-concentrated, is specifically designed for commercial
use. See Jared's successful test at Audrey's
Coffee Shop and Lounge.
For more details, visit DMA Delivers.
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Restaurants Post First Y-o-Y Increase of 2024 in March
Comparable restaurant sales increased 0.6% in March as comparable traffic
ticked down 2.2%, according to Black Box Intelligence. Black Box noted
the industry was certainly seeing slowed sales growth in 2024, but March represented
the first month of year-over-year sales growth. Full
Story
Selected
Results:
Chipotle
Mexican Grill raised
its full-year sales forecast after reporting resilient demand despite higher
menu prices. The company expects same-store sales growth in the
mid-to-high-single digit percentage, reported Reuters (April 25). Full Story
Domino's reported U.S. same-store sales
growth of 5.6% in its first quarter, beating estimates of a 4.04% increase. The
company has managed to buck a downbeat trend in eating out by leveraging its
loyalty program and promotional offers, reported Reuters (April 29). Full Story
McDonald's
posted global
same-store sales growth of 1.9% in its first quarter, falling short of analyst
estimates of 2.35%. The company raised prices by roughly mid- to
high-single-digit percentages over the last year in response to rising prices
in eggs and other raw materials, reported Reuters (April 30). Full Story
Starbucks reported global same-store sales
fell 4% during the second quarter as sales fell 11% in China and 3% in the U.S.
The company cut its annual sales forecast following the first fall for
same-store sales in nearly three years, reported Reuters (April 30). Full Story
Yum
Brands' earnings
missed estimates as sales at Pizza Hut and KFC disappointed amid
an inflation-riddled economy. Both chains reported same-store sales declines
while Taco Bell's same-store sales rose just 1%. Yum said its digital sales
accounted for more than 50% of sales for the first time, reported CNBC (May
1). Full Story
Texas
Roadhouse continues
to thrive as the chain reported another quarter of solid sales and traffic
growth. The chain said same-store sales increased 8.4% year over year at its
company-owned restaurants with 4.3% traffic growth, reported Restaurant
Business (May 3). Full Story
Applebee's endured a 4.6% year-over-year sales
decline in Q1 2024. Inclement weather and a slowdown in consumer spending
accounted for the losses, though President Tony Moralejo is confident the chain
can hit its same-store sales targets for the year by enticing consumers with $1
margaritas and other deals the chain has historically been known for. Full Story
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